30 Days to Return:
Returns must be made within 30 days of receipt of your order. All returns are subject to a 20% restocking fee and shipping charges are non-refundable. A Return Merchandise Authorization (RMA) is required to process a return and it can be obtained by contacting our customer service department at 310-884-9888 or by email to firstname.lastname@example.org.
All return products must be in unopened and unused condition, properly sealed and in the original packaging. All return products must be received in our warehouse within 30 days from the date the RMA was issued to qualify for a refund. Return items are subject to quality inspection and maybe denied a refund if deemed unsellable.
Products returned in unsellable condition, which may includes but not limited to:
- Damaged or missing original packaging
- Damaged or incomplete content
- Shows signs of wear or use
Products in unsellable condition may be subject to one of the following:
- Denied for a refund
- Partial refund/credit
Final Sales products are final and cannot be returned
- Food products are not returnable
Damaged, Defective or Wrong Products:
A thorough inspection should be perform upon receipt of your order and damaged, defective or wrong products should be noted at the time of delivery. If your products are damaged, defective or not what you order, please contact our customer services department and we will do our best to resolve the issue. Documenting with pictures will be extremely helpful.
Defective returns are subject to inspection, and if the claimed to be defective items are determined to be in good order, you may be denied for a refund or exchange or appropriate deduction including return shipping charge will be deducted from your refund amount.
To Request A Return:
To initiate a return, please complete the following steps:
- Contact our customer service team by phone (310-884-9888) or email (email@example.com)
- Provide the order number, and item number of the products you wish to return
- We will send you a RMA (return merchandise authorization) by emailing. The RMA must be included with the return products. Returns without a RMA will not be processed.
- Getting your item back to us, depending on your location we may arrange different method to get the item back from you or you may drop off or send the item back to us via your own shipping method. Note, you will be responsible for the return shipping costs.
Frequently asked questions:
Q: How do I request a return?
A: The eaisest way to return something is to contact us, we can be reached by chat, phone, or email during our normal business hours.
Q: Can I cancel & return an order that has already been shipped but not received yet?
A: If your order is already in transit, we will not be able to cancel it. You may choose to refuse it at delivery (easier in most cases) or return the order once you have received it. However, please note return shipping charge will applied to both case if applicable. A refund/credit will be provided once the return is received & appropriate deductions are applied.
Q: Can I make an exchange?
A: Unfortunately, we do not offer exchanges. You can return the item for a refund and place a new other for the product that you want.
Q: How long will it takes to receive my refund, replacement product, or store credit?
A: Most return are processed within 48 business hours once they are received. Store credit and refund are generally processes in 24 hours once the return is processed. Once the refund is processed you should be able to see it in your bank in 2-5 business days, may vary between banks. As for replacement product, transit time may vary, please contact us for more detail.
Q: Do I have to pay return shipping?
A: Generally speaking, if your return is not a result of Yocup's error, i.e., sending your the wrong item, you will have to pay for return shipping if shipping is required. You may choose to use Yocup's discounted shipping label and have the shipping charge deducted from your credit/refund or use your own shipping method.
Q: Is there any restocking fee to return something?
A: All returned items may subject to restocking fee of 20%. If it is not in a reseallable state, i.e., damaged, missing/incomlete content additional deductions will be assessed. Depending on the condition of your return item, you may only receive a partial refund or deny of a refund.
Q: How you handle lost or damaged returns?
A: This depend on who is the shipper of the item. When using Yocup's provided shipping label, if the item is lost or damaged during transit, we will be 100% responisble for all follow up and this doesn't not affect your refund/return. However, if the item is shipped using your own shipping method and the item is lost & not returned to us, we will not be able to issue any credit or refund. In such case, we recommend you to file claim with your shipping carrier for the lost item. The same goes for damaged item, we may only issue a partial refund and any difference in amount you think you should receive needs to be file as claim to your carrier.
If you have additional questions, please feel free to contact us.