30 Days Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We will accept return within 30 days of you receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Reason Of Return:
We will accept your return as long as it is within its return window regarless of your return reason. However, the reason of your return may subject your to return shipping charges if applicable.
Final Sales items are final and cannot be returned or exchanged
- Food items are not returnable once delivered.
Credit/refund are only issued to item returned within return windows
Unreturned item or items returned after return windows may be denied for a refund or exchange.
If the return is a result of Yocup's error:
i.e., you were sent the wrong item, item is defective, etc. We will:
Replace the item for you and arrange the return of the item at no charge to you, or;
Arrange return of the item and provide a full refund once the item is returned; note the item's condition subject you to refund deduction.
If the return is not a result of Yocup's error:
i.e., you no longer needed the item, you have ordered the wrong item, etc. We will:
- Provide you with a refund/credit for the item once it has been returned, note original shipping charge is not eligible for refund.
- (Optional) we can provide you with discounted return shipping label, the label's cost will be deducted from your refund amount.
Please note you will have to be responsible for return shipping, if applicable.
All returned items subject to quality inspection. Items returned in unsellable condition, which may includes but not limited to:
- Damaged or missing original packaging
- Damaged or incomplete content
- Shows signs of wear or use
Item in unsellable condition may subjects to one or more of the followings:
- Denied for a refund or exchange
- Prtial refund/credit
- 20% restocking fee
In addition, if claimed to be defective items are determined to be in good order, you may be denied for a refund or exchange or appropriate deduction including return shipping charge will be deducted from your refund amount.
To Request A Return:
To initiate a return or exchange, please complete the following steps:
- Contact our customer service team by phone (310-884-9888) or email (firstname.lastname@example.org)
- Let us know which products you wish to return or exchange
- We will create RMA (return merchandise authorization) to record your return request
- Getting your item back to us, depending on your location we may arrange different method to get the item back from you or you may drop off or send the item back to us via your own shipping method.
Frequently asked questions:
Q: How do I request a return?
A: As mentioned above, the eaisest way to return something is to contact us, we can be reach by chat, phone, or email during our normal business hours.
Q: Can I cancel & return an order that has already been shipped but not received yet?
A: If your order is already in transit, we will not be able to cancel it. You may choose to refuse it at delivery (easier in most cases) or return the order once you have received it. However, please note return shipping charge will applied to both case if applicable. A refund/credit will be provided once the return is received & appropriate deduction is applied.
Q: How long it takes to receive my refund, replacement product, or store credit?
A: Most return are processed within 48 business hours once they are received. Store credit and refund are generally processes in 24 hours once the return is processed. Once the refund is processed you should be able to see it in your bank in 2-5 business days, may vary between banks. As for replacement product, transit time may vary, please contact us for more detail.
Q: Do I have to pay return shipping?
A: Generally speaking, if your return is not a result of Yocup's error, i.e., sending your the wrong item, you will have to pay for return shipping if shipping is required. You may choose to use Yocup's discounted shipping label and have the shipping charge deducted from your credit/refund or use your own shipping method.
Q: Is there any restocking fee to return something?
A: Your returned item may subject to restocking fee of 20% if it is not in a reseallable state, i.e., damaged, missing/incomlete content. Depending on the condition of your return item, you may only receive a partial refund or deny of a refund.
Q: How you handle lost or damaged returns?
A: This depend on who is the shipper of the item. When using Yocup's provided shipping label, if the item is lost or damaged during transit, we will be 100% responisble for all follow up and this doesn't not affect your refund/return. On the other hand, if the item is shipped using your own shipping method and the item is lost & not returned to us, we will not be able to issue any credit or refund. In such case, we reocmmned you to file claim with your shipping carrier for the lost item. The same goes for damaged item, we may only issue a partial refund and any difference in amount you think you should receive needs to be file as claim to your carrier.
If you have additional questions, please feel free to contact us.