Return Policy

30 Days to Return:

Returns must be made within 30 days of receipt of your order. All returns are subject to a 20% restocking fee and shipping charges are non-refundable. Customers are responsible for the return shipping to Yocup Company.  A Return Merchandise Authorization (RMA) is required to process a return and can be obtained by contacting our customer service department at 310-884-9888 or by email to sales@yocupco.com.

All return products must be in unopened and unused condition, properly sealed and in the original packaging. All return products must be received in our warehouse within 30 days from the date the RMA was issued to qualify for a refund. Return items are subject to quality inspection and will denied a refund if deemed unsalable. 

Refund Deductions:

Products that are returned in unsalable condition such as damaged or missing original packaging, damaged or incomplete content, or shows signs of wear or use will be subject to deductions or denied a refund. 

Return Exceptions:

  • Final Sales products are final and cannot be returned

  • Food products cannot be returned

Damaged, Defective or Wrong Products:

A thorough inspection should be performed upon receipt of your order.  Any damaged, defective or wrong products need to be noted on the delivery documents at the time of delivery and must be reported to our customer service department within 24 hours from receiving your delivery. Documenting with pictures will be extremely helpful.  

Defective returns are subject to inspection, and if they are determined to be in good order, you may be denied for a refund.

To Request A Return:

To initiate a return, please complete the following steps:

  1. Contact our customer service team by phone (310-884-9888) or email (sales@yocupco.com)
  2. Provide the order number, and item number of the products you wish to return
  3. We will send you a RMA (return merchandise authorization) via email. The RMA must be included with the return products. Returns without a RMA will not be processed. 
  4. Pack the items properly for shipping and send it back to: Yocup Company, 13711 S. Main Street, Los Angeles, CA 90061

You will be responsible for the return shipping cost. You have the option to request a return label from us and the cost will be deducted from your refund or you can arrange your own shipping method. 

Frequently asked questions:

Q: Can I cancel and return an order that has already been shipped but not received yet?

A: If your order is already in transit, we will not be able to cancel it. You may choose to refuse it at delivery (easier in most cases) or return the order once you have received it. However, please note return shipping charge will applied to both cases. A refund/credit will be provided once the return is received & appropriate deductions are applied.

 

Q: Can I make an exchange?

A: Unfortunately, we do not offer exchanges. You can return the item for a refund and place a new other for the product that you want. 

 

Q: How long will it takes to receive my refund?

A: Most returns are processed within 3-5 business days from the day that it was received in our facility.

 

Q: Do I have to pay return shipping?

A: Yes, you will have to pay for the return shipping. You may choose to use Yocup's discounted shipping label and have the shipping charge deducted from your credit/refund or use your own shipping method.

 

Q: Is there any restocking fee to return something?

A: All returned items are subject to a restocking fee of 20%. If it is not received in a resalable state, (i.e., damaged, missing/incomplete content) additional deductions will be applied to your refund.

 

If you have additional questions, please feel free to contact us.

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